Room Service/Order Taker Job In Doha, Qatar
Introduction: In the role of a room service order taker, your responsibilities encompass receiving and processing guest requests for food and beverages, answering calls with appropriate etiquette, accurately documenting orders, relaying them to the kitchen or bar, and communicating with both guests and staff to guarantee timely and accurate delivery, as well as a positive experience. Key responsibilities involve providing information about the menu, accommodating special requests, managing the status of orders, ensuring cleanliness, and utilizing computer systems to process orders and payments.
“About Company”
Four Seasons thrives on the strength of our people. We are a group of individuals who aspire to improve continuously. Our goal is to elevate ourselves to new levels while treating one another as we wish to be treated in return. Our team members across the globe craft remarkable experiences for our guests, residents, and partners through a dedication to luxury infused with genuine warmth. We understand that the most effective way to empower our people to provide these outstanding guest experiences is by fostering a world-class employee experience and cultivating a positive company culture.
At Four Seasons, we hold the belief in acknowledging a familiar face, welcoming newcomers, and treating everyone we encounter in the manner we would like to be treated ourselves. Whether you collaborate with us, stay with us, reside with us, or explore with us, we are committed to creating lasting impressions that will remain with you throughout your life. This commitment stems from our conviction that life becomes more meaningful when we genuinely connect with the people and the world around us.
Who We Look For:
We seek employees who embody the Golden Rule; individuals who inherently believe in treating others as they wish to be treated. We are in search of those who possess a passion for excellence and who channel that enthusiasm into all their endeavors.
Job Description:-
The In-Room Dining Order Taker plays a vital role within the Food & Beverage team, committed to delivering outstanding quality and service to our discerning guests.
Answer the phone with polite and efficient telephone etiquette while gathering all necessary information to process the guest’s order in accordance with Four Seasons Standards.
Provide guests with detailed descriptions of food & beverage menu items, highlighting their origins, flavors, and preparation methods in an engaging manner.
Carefully promote the food and beverage menu items through effective upselling techniques.
Relay guest orders, including any special requests or needs, to the kitchen using the hotel’s point-of-sales system; verify completed kitchen orders against the guest’s original order.
Ensure timely delivery of items to the guestroom by Room Service Servers to maintain food quality; accurately finalize guest checks; document guest charges and gratuities.
Consistently monitor food quality and the in-room dining experience after a designated period, offering clearance to guests.
Anticipate guest needs, assess satisfaction, provide recommendations, and respond promptly and appropriately to any guest concerns or requests.
Oversee the delivery of amenities by ensuring that all requests are received, fulfilled, ordered from the kitchen, and delivered promptly and accurately.
Regularly acknowledge in-house and returning guests along with their preferences, while also communicating effectively with the team.
Diligently track online orders or delivery requests made by guests.
Ensure that any special occasions for in-house guests are acknowledged appropriately, with amenities arranged accordingly.
Lead the briefing in the absence of supervisors and managers.
Be prepared to address guest concerns and inquiries, making informed decisions as necessary.
Adhere to Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as outlined in EmPact.
Collaborate harmoniously and professionally with colleagues and supervisors.
The In-Room Dining Order Taker plays a vital role within the Food & Beverage team, committed to delivering outstanding quality and service to our discerning guests.
Answer the phone with polite and efficient telephone etiquette while gathering all necessary information to process the guest’s order in accordance with Four Seasons Standards.
Provide guests with detailed descriptions of food & beverage menu items, highlighting their origins, flavors, and preparation methods in an engaging manner.
Carefully promote the food and beverage menu items through effective upselling techniques.
Relay guest orders, including any special requests or needs, to the kitchen using the hotel’s point-of-sales system; verify completed kitchen orders against the guest’s original order.
Ensure timely delivery of items to the guestroom by Room Service Servers to maintain food quality; accurately finalize guest checks; document guest charges and gratuities.
Consistently monitor food quality and the in-room dining experience after a designated period, offering clearance to guests.
Anticipate guest needs, assess satisfaction, provide recommendations, and respond promptly and appropriately to any guest concerns or requests.
Oversee the delivery of amenities by ensuring that all requests are received, fulfilled, ordered from the kitchen, and delivered promptly and accurately.
Regularly acknowledge in-house and returning guests along with their preferences, while also communicating effectively with the team.
Diligently track online orders or delivery requests made by guests.
Ensure that any special occasions for in-house guests are acknowledged appropriately, with amenities arranged accordingly.
Lead the briefing in the absence of supervisors and managers.
Be prepared to address guest concerns and inquiries, making informed decisions as necessary.
Adhere to Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as outlined in EmPact.
Collaborate harmoniously and professionally with colleagues and supervisors.
Essential Skills and Knowledge:
Customer Service: Exceptional customer service and interpersonal abilities to engage effectively with guests.
Communication: Outstanding verbal and written communication capabilities.
Product Knowledge: Comprehensive understanding of food and beverage items as well as hotel services.
Computer Proficiency: Competence in operating computer systems and specialized food and beverage software.
Organization: Excellent organizational abilities to oversee orders and keep a clean workspace.
Health & Safety: Awareness of health, safety, and sanitation standards, including appropriate food handling practices.
“Qualifications And Skills”
This role necessitates a candidate with outstanding knowledge of food and beverages.
Candidates should possess strong personal presentation and interpersonal abilities.
The capability to execute this role according to Four Seasons Standards is essential.
The perfect candidate will exhibit an extroverted personality and a proactive attitude towards any assignment!
Proficiency in reading, writing, and speaking the English language is required.
A degree and diploma in Hotel Management is necessary.
Fluency in Arabic is preferred.
Benefits:
Distinctive robust culture – a blend of 50 diverse nationalities
Residential facilities in a high-quality, well-equipped apartment
Complimentary stays at FS Hotels globally
Paid annual return tickets to home
Free meals in staff dining areas
Complimentary transportation to the workplace
Health insurance coverage
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